Return Policy

FenceHQ.com will accept most any item we sell as a return for full credit less shipping costs within 30 days of receiving the product(s), except specially fabricated and special order items listed below.

Electronic devices listed below are non-returnable. After 30 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us. Please read the full explanation below for exceptions and conditions.

How To Return Item(s)
All returned items must have an RMA number. Mark the RMA number clearly on the outside of the package or on the shipping label. Call 330-984-4195 always before returning an item.

Ship to:

FenceHQ.com, Att: Returns
2220 North Leavitt Road NW
Warren, Ohio 44485.

You must return the item(s) in like-new condition and in its original box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Please note that items that have been used or installed are non-returnable. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing instruction manuals, original packaging materials or in an otherwise unsellable condition will not be credited.

Amount of refund
Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. On items over $100.00, as shown on your invoice, and which included shipping charges, the actual shipping charge will be deducted.

Refused shipments at time of delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 330-984-4195. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.

Special orders
Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. This includes gates, kennel panels, ornamental aluminum fence, vinyl fence, chain link fences and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.

Non-Returnable Electronics
Due to the inherent nature of electronics, we do not accept electronic devices for return/credit. This includes, but is not limited to card readers, proximity readers, keypads, intercoms, circuit boards, loop detectors, timers, emergency vehicle devices, electric locks, solar panels, gate operators, batteries, and transformers.

Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.

Specifications and Product Photographs
FenceTraders.com strives to be accurate in depicting all products featured on our website. Specifications are subject to change due to manufacturer's changes. If specifications must be perfectly accurate and up-to-date, please inquire about current specifications before ordering your product.

Product photos. A picture is worth a thousand words. We try and have accurate photos of most of the products we sell, however there are times when the product has changed slightly and may not be exactly as photographed. Please keep this in mind and if a change has been made, we will do out absolute best to correct or note our website.